Terms & Conditions

1.1 “Conditions” means the conditions of sale set out below and any special terms and conditions agreed in writing by Us.
1.2 “Contract” means the contract for the provision of the Goods.
1.3 “Delivery Address” means the place of delivery of the Goods as set out in the Order.
1.4 “Goods” means the items You agree to buy from Us as detailed in the Order.
1.5 “Order” means your order for Goods.
1.6 “Order Confirmation” means Our acceptance of Your Order.
1.7 “Our/Us/We” means the seller of the Goods as shown on the Site.
1.8 “Price” means the price of the Goods and postage packaging transportation and such other delivery charges as set out in the Order Confirmation including VAT (where applicable).
1.9 “Site” means Our web site.
1.10 “You/Your” means the person firm or company who buys or agrees to buy the Goods from Us.

2.1 The Conditions shall apply to the Contract to the exclusion of all other terms and conditions including any terms or conditions and in placing the Order You shall be deemed to have read and accepted the Conditions.
2.2 Any variation to the Conditions shall be inapplicable unless agreed in writing by Us.
2.3 Any typographical, clerical or other error or omission in any information contained in the Site or in any sales literature quotation price list Order confirmation invoice or other documentation or information issued by Us shall be subject to correction without any liability on Our part unless such correction fundamentally changes Your obligations under the Contract in which case You shall be entitled to cancel the Contract within (7) days of notification by Us of such a fundamental change.
2.4 All prices are subject to change prior to the acceptance of any Order by Us.
2.5 To order Goods through the Site You must be at least 18 years of age.

3.1 We shall use Our reasonable endeavours to ensure that the Goods are delivered prompty. However, We shall not be liable for any loss suffered by You arising from any delay in the delivery of the Goods.
3.2 If by reason of Our fault We fail to deliver the Goods (or some of the Goods) within 28 days after receiving a notice from You requiring Us to deliver those Goods not delivered You shall be entitled to cancel the Contract in respect of those Goods not delivered without liability and We shall refund any monies paid by You to Us for those Goods.

4.1 We reserve the right to increase the Price to reflect any taxes or duties which are or may from time to time be levied by any governmental statutory or local authority upon the sale of the Goods and any necessary additions shall be charged at the rates prevailing at the date of invoice.
4.2 If at any time before delivery of the Goods We deem it necessary to increase the Price to give effect to any increase in the cost to Us which is due to factors beyond Our control. We shall have the right to give written notice of such increase to You and in such instance You shall have the right to cancel the Contract within seven (7) days of the receipt of such notice failing which such increase shall be added to the Price.
4.3 Subject to any special terms agreed in writing between You and Us payment for the Goods is due at the time of placing the Order. Payment can be made by any major credit or debit card or by such other means as may be agreed by us. The Price will normally be debited from Your credit card or debit card automatically. If any items comprised in the Order are not available the proportion of the Price relating to such items will not be debited or (where applicable) will be refunded/re-credited.
4.4 Credit card checks will be made prior to the despatch of Your Order and We reserve the right to cancel the Contract without liability if We believe that the results of such checks are unsatisfactory.
4.5 Where the Goods are to be supplied overseas it shall be Your responsibility to pay any charges duties or other impositions in connection with the importation of the Goods.
4.6 Klarna – In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you their payment options.

Further information and Klarna’s user terms and conditions you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

4.7 Clearpay – In cooperation with Clearpay 101 New Cavendish St, London W1W 6XH, we offer you their payment options.

Further information and Clearpay’s terms and conditions you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Clearpay’s privacy statement.

5.1 We reserve the right to reject any Order for whatever reason at Our sole discretion. All Goods are subject to availability and may be withdrawn at any time. If your Order cannot be fulfilled You will be offered an alternative or given a full refund.
5.2 We shall be entitled to deliver the Goods by instalments of any size and in any order.
5.3 If any Item is deemed to have a manufacturing defect, you can return the product within a reasonable time and we shall replace it without charge, or offer a refund. NB:Lingerie must be as new and un-worn.
5.4 In the event that We are liable hereunder for any delay in performing or any failure to perform any of Our obligations in relation to the Goods such liability shall be limited to the excess (if any) of the cost to You in the cheapest available market of similar goods to replace those not performed over the Price.
You can cancel an order within 7 days for a full refund. If your order has already been despatched when we receive your cancellation request, we will deduct the cost of shipping from your refund.

7.1 Risk of damage to or loss of the Goods shall pass to You upon delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods or any provision of these Conditions the property in the Goods shall not pass to You until We have received in actual cleared funds payment in full of the Price and the price of all other goods agreed to be sold by Us to You for which payment is then due.
7.3 Until such time as the Property in the Goods passes to You We shall be entitled at any time to require You to deliver up the Goods to Us.

8.1 We shall not be liable for delay or non-delivery by reason of lock-outs, strikes, riots, malicious damage, labour disturbances, trade disputes, government action (including action by any local or statutory authority), fire floods, or any other cause whatsoever beyond our control.

9.1 We may perform any of Our obligations or exercise any of Our rights hereunder ourselves or through Our employees agents or suppliers.
9.2 Any reference in the Conditions to any provisions of a statute shall be construed as a reference to that provision as amended re-enacted or extended at the relevant time.
9.3 The headings in these Conditions are for convenience only and shall not affect their interpretation
9.4 No waiver by Us of any breach of the Contract by You shall be considered as a waiver of any subsequent breach of the same or other provision.
9.5 No failure by Us to exercise any power given to Us or to insist upon the strict compliance by You with any obligation hereunder and no custom or practice of the parties at variance with the terms hereof shall constitute any waiver of any of Our rights under the Contract.
9.6 Nothing contained herein is intended to nor shall it affect Your statutory rights.
9.7 If any provisions of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.
9.8 Any notice given hereunder must be given in writing and delivered or sent by post or facsimile transmission or electronic mail to the residence or principal place of business of the party to whom it is addressed
9.9 Except as otherwise provided nothing in this Contract shall confer on any third party any benefit or the right to enforce any terms of this Contract.
9.10 The Contract shall be governed by the Laws of England and subject to the jurisdiction of the English Courts.
10.1 Pulse and Cocktails can without prior notice change or withdraw a product.
10.2 Subscription to the email Newsletter is automatic, you may cancel your subscription at any point in the future

11.1 Pulse and Cocktails is compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.


12.1 In connection with the use of this website, in no event will Pulse and Cocktails be liable:

for losses that were not foreseeable to both parties when the contract was made
for losses that were not caused by any breach on the part of the supplier
for business losses and/or losses to non consumers.
12.2 You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content.
12.3 Any person attempting to cause disruption to any part of this website maybe liable for prosecution.
12.4 Copyright, any material found within the pages of this website, including text or images may not be copied, reproduced, republished, transmitted in any way. You hereby agree not to adapt, alter or reproduce in any part any of the material contained in this site.

13. RETURN POLICY (view online returns policy here)
Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the product. The product/s must be unopened (with any seals and shrink-wrap intact) and we will issue a full credit for the price you paid for the product excluding the delivery charge. Please note: we can only accept the return of opened products if they are faulty. We are unable to exchange products that are not damaged, defective or incorrect after 14 days.

Returns of damaged, defective or incorrect product:If the product was damaged in transit If you take delivery of a Pulse and Cocktails package and the contents have been damaged in transit, you can return the product(s) to us within 14 days of receipt for exchange. Please follow the instructions below to return your product.

How to return an unwanted product

Please follow the steps below to enable us to process your exchange or credit efficiently:

  • Please enclose a note giving the reason for the return (please include a full description of the replacement item required or credit note if preferred)
  • Please enclose your original delivery slip, if you don’t have the original delivery note you must include your customer number or order number or your name and postcode
  • Wrap the product securely in its original packaging (if possible)
  • Please enclose cheque, postal order or credit card details so as to enable us to make payment for: £5 for postage and handling. In the event of the replacement item being more expensive than the original the difference in cost

    If the product is defective:
  • You have the right to return a faulty product for replacement or refund within a reasonable period of time. Please keep all the warranty information that accompanies your product, as this will be needed should there be a fault. In the unlikely event that you have a faulty product, please follow the instructions below. Please ensure that you have the correct batteries for your choice and that they have been inserted as per the products instruction card.

If we sent you an product you did not order (an “incorrect” product) – As soon as you find out we’ve sent you an incorrect product, e-mail us and let us know. We’ll send you the correct product as soon as we can. Send the original product back to us (please follow the instructions below) and we’ll make sure you are not charged for it.

How to Return your Damaged, Defective or Incorrect product

Please follow the steps below to enable us to process your refund efficiently:

  • Please enclose a note giving the reason for the return (including a full description of the fault if the product is defective)
  • Please enclose your original delivery slip, if you don’t have the original delivery note you must include your customer number or order number or your name and postcode
  • Wrap the product securely in its original packaging (if possible)

    Send the package to the address below:

Pulse and Cocktails Internet Department
Unit 11
Canklow Meadows Ind Estate
S60 2XL
South Yorkshire

Under no circumstance must products be returned to a Pulse and Cocktails shop
We cannot accept returns if you deliver them to us by hand
We will notify you via e-mail when we have processed your return – this usually takes no more than 7 days
for your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £50

Discount and Offers Terms and Conditions



1.1 These terms and conditions (together with any relevant documents referred to in them (including the Website terms of use)) set out the terms relating to the redemption of Promotional Discount Voucher. The details of the promotional discount will be set out in the description of the specific promotion and the specific terms and conditions for the Discount Voucher. Please note that our standard terms and conditions of sale apply in respect of any orders placed using Discount Voucher and the Website terms of use for using our site also apply.

1.2 By confirming your order using the Discount Voucher you are accepting these terms and conditions. Any terms which you seek to impose in respect of the order for Discount through this site will not form part of any contract between us. Please read these terms and conditions carefully before confirming your order. If you have any queries on these terms please contact us before ordering using a Discount Voucher.

1.3 To the extent that there is any conflict or inconsistency between these terms and conditions and the Privacy Policy the following order of precedence will apply:  Product terms and conditions of sale  Promotional Discount Voucher terms and conditions;  Website terms of use;  Privacy Policy. 1

1.4 We recommend that you print a copy of these terms and conditions for your future reference.


2.1 How To Redeem Discount Voucher – You must sign up via the web address (www.pulseandcocktails.co.uk) shown on the Discount Voucher when placing your order online.

2.2 Only one Discount Voucher can be used per order of Product.

2.3 You cannot use a Discount Voucher in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers.

2.4 Generally, Discount Vouchers can only be used for one order.

2.5 The Discount Voucher will expire on the date specified in the specific terms relating to the Discount Voucher, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Voucher after this date.

2.6 Discount Vouchers have no cash redemption value.

2.7 Our standard terms and conditions of sale apply in respect of any orders placed using Discount Vouchers and the Website terms of use for using our site also apply.

2.8 We reserve the right to vary or discontinue the Discount Voucher scheme at any time.


3.1 We have the right to revise and amend these terms and conditions of sale from time to time including to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site’s capabilities.

3.2 You will be subject to the policies and terms and conditions of sale in force at the time that you use your Discount Voucher, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

4. LAW AND JURISDICTION These terms and conditions will be governed by English law. Any dispute or claim arising out of or in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Company No: 03666205