Click & Collect UK Collection Points
At Pulse & Cocktails, we respect your shopping privacy and understand that whilst you may love our products it is not always convenient to call into one of our stores. Therefore, we are delighted to offer our customers a new convenient and discreet Click & Collect service with over 1,500 collection points nationwide.
This service allows you to pick up your goods when you want and at a Collection Point location that’s convenient for you. No more missed deliveries!
Simply order through our website and choose from over 1,500 neutral collection points, not associated with Pulse and Cocktails, such as a convenience store or pharmacy. There will be no details on your package linking your order to Pulse & Cocktails and the collection point locations will have no record either, other than they have an order for you from the collection service.
The new collection company we now have on board work with many other retailers selling fashion to homeware, so rest assured you are getting a professional service.
When you go to the checkout page, you will see three delivery options: ship to your billing address, ship to an alternative delivery address, or Click & Collect. If you wish to use Click & Collect, just select this option and you will be shown a selection of Collection Points local to you.
So, for those occasions when you just can’t get down to your local Pulse & Cocktails or you need a special little something closer to your hotel on that romantic weekend away, don’t worry we’ve got you covered and no-one needs to know, it will still be our little secret.
What happens next?
Once you have completed checkout, you will receive the order confirmation from us as normal. You will then be sent a confirmation along with details of what happens next, and you’ll receive another message when your item arrives in the store and is available to collect. These messages will not contain any details referring to Pulse & Cocktails or the contents of your order.
There is a customer app for iOS (Android coming soon) where customers can receive push notifications, have their Collection Point details to hand, and more.
How does the Collection Service work?
We use an award-winning network of trusted local Collection Points based in pharmacies, dry cleaners and convenience stores. Our Collection Service allows you to pick up your deliveries close to home and at your convenience.
How do I select to have my order delivered to a Collection Point?
When placing your order you will be able to choose a Collection Point as a delivery option in the cart by choosing Click & Collect Collection Points, typing in your postcode and selecting your local Collection Point as the delivery address.
When are the Collection Points open?
Nearly all stores are open early ‘til late, 6 or 7 days a week. The opening times for your local store will be shown as you choose your preferred Collection Point when placing your order. PLEASE NOTE: Opening hours at Collection Points can sometimes vary due to holiday hours, etc. Please call ahead if you have any question.
How long will it take for my order to arrive at my chosen Collection Point?
You will still be able to choose your shipping options as usual – so delivery time will be based upon what shipping option you choose. Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen Collection Point. You will receive confirmation via email when your parcel is available for collection. This will include your unique Collection Code. Unfortunately a specific time for arrival cannot be given.
What do I need to take when I collect my parcel?
Please take your Collection Code or proof of ID with you when you go to the Collection Point to collect your parcel.
When making a collection, what ID is accepted?
- Driving licence
What should I do if I lose my Collection Code?
If you have lost the Collection Code sent to you via email, you can still collect your parcel with one of the forms of ID listed above. If you require a new Collection Code, please don’t hesitate to contact us for a new one.
What should I do if I don’t receive my Collection Code?
If you haven’t received an email with your Collection Code within 24 hours of your parcel’s expected arrival date, then please contact the Customer Service team on 0207 859 4577 and they will be able to help you.
Can someone else collect my order on my behalf?
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your Collection Code.
How long will I have to collect my parcel?
You have 14 days to collect your parcel. After 14 days, right is reserved to arrange for alternative storage arrangements or to return the parcel to sender.
What should I do if my parcel isn’t available when I arrive at the Collection Point?
Please contact the Customer Service team on 0207 859 4577 and they will look into it.