Love Massage Honey & Vanilla Massage Oil 150ml

Discreet Delivery

What will my package look like?

Orders are mailed in plain envelopes, packets or brown boxes, depending on the size and nature of your order. There is no reference to Pulse & Cocktails on the parcel so no one will know you’re ordering from us.

On your credit or debit card statement, your transaction will show as a payment to P & C Trading.

Delivery Information

Standard Delivery
3-5 Working Days
£3.50 or free on all orders over £30

Express Next Day Delivery
1 Working Day
£4.50 or free on all orders over £40

Saturday Delivery
1 Working Day
£9.95 – Orders must be placed by 3m on Friday for delivery the next day.

Click and Collect at a Pulse and Cocktails Store
2-3 Working Days
Free on all orders. Order must be over £15 to qualify for this service.

Click and Collect at a Local Collection Point via Hubbox
2-3 Working Days
£3.50 or free on all orders over £30.

Upgrades

• For orders £30-£39.99: upgrade to Next Day Delivery for £1
• For orders £30-£39.99: upgrade to Saturday Delivery for £6.45
• For orders £40+: upgrade to Saturday Delivery for only £5.45

Click & Collect Local Collection Point

We are delighted to offer our customers a new convenient and discreet Click & Collect service with over 1,500 collection points nationwide. This service allows you to pick up your goods when you want and at a Collection Point location that’s convenient for you.

Our Click & Collect local collection point service is available on orders over £15 and is free of charge on orders £30 and above.  For orders, £15-£29.99 standard delivery charges apply.

Please do not attempt to collect your parcel without having received your confirmation email. Read more about our Click and Collect service here.

Collect from a Pulse and Cocktails Store

Collect your order from your local Pulse & Cocktails store. This service is available on orders £15 and over and is free of charge. Orders placed before 4 pm Monday to Friday will be delivered and ready to collect within two working days.

On the collection of your order, you will be required to show a copy of your ‘order ready for collection’ email and the card used for the purchase or photo ID and your order will be handed to you in its discreet packaging.

Read more about our Click and Collect service here. 

Delivery Service

Same Day Despatch

For orders placed on Monday to Friday before 3 pm, we aim to despatch on the same day. If your order is placed after 3 pm on any working day it will be despatched the next working day.

Most orders (with the exception of small items) are sent using a Guaranteed Next Day Delivery Service (providing you have qualified for or upgraded to Express Delivery). This requires the recipient to sign for the package and ensures that it is delivered safely and securely. If you request your parcel to be left in a safe place without a signature, we cannot be held liable if it goes missing.

Please note, orders are not dispatched on Saturday, Sunday or bank holidays and if you select delivery to the Highlands it may take longer than specified and the above delivery rates may vary. Read our full discreet delivery details here.

International Delivery

Unfortunately, we are unable to deliver to addresses outside of the UK at this time.

If you haven’t received your order within the expected time period please contact us by email: orders@pulseandcocktails.co.uk or telephone: 01709 835147 ext 210.

If you need to return something to us then please follow our quick and simple guidelines below. We have a different returns policy for in-store purchases to online purchases, so please refer to the correct one.

This does not affect your statutory rights.

How do I return a product I purchased from Pulse & Cocktails website?

We offer a free 30 day online returns guarantee, which means that if for any reason you are not happy with your purchase, you can return it to us in its original condition within 30 days of receipt free of charge. *Exclusions apply, please see full details on our returns page.

The items must be in their original unopened packaging with any seals and shrink-wrap intact and labels and tags still attached.

We are unable to exchange items that are not damaged, defective or incorrect after 30 days.

How to return an unwanted product

Fill out the returns form online here. Please contact orders@pulseandcocktails.co.uk if you need assistance.

Once you have completed the returns form online, we will send you a free postage label for you to attach to your return.

Returns of damaged, defective or incorrect product

If you receive your order and the contents have been damaged in transit, or it includes an incorrect item, please contact us as soon as you find out. We will request that you return the items to us within 30 days of receipt and where necessary, we will send you a replacement as soon as possible.

How to return a faulty product

You have the right to return a faulty product for replacement or refund within a reasonable period of time. In the unlikely event that you have a faulty product, wrap the product securely in its original packaging (if possible) and return to us, along with details of the fault, including your original delivery slip, including your name, address and contact number. Please ensure you have followed the operational instructions correctly before returning.

How long will it take to receive my refund or exchange?

We aim to issue an exchange or full refund (excluding the delivery charge) as quickly as possible, please allow up to 7 days from receipt of the return to our Head Office.

Contact Details:

Email: orders@pulseandcocktails.co.uk                   Tel: 01709 835147 ext 210

Please note, online purchases cannot be returned to a Pulse & Cocktails retail store.

Click & Collect

Click & Collect orders are classed as an online order and the same returns policy applies. However, we may be able to deal with your return via the store if an exchange or replacement is required. Please contact us in advance using the contact details above.

Reserve & Collect

Reserve & Collect orders are classed as in-store purchases, please refer to our in-store returns policy here.

If you purchased your item in-store, please read our in-store returns policy here.