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Returns Policy

If you need to return something to us then please follow our guidelines below.

We have a different returns policy for in store purchases to online purchases, so please refer to the correct one.

This does not affect your statutory rights.

 

How do I return a product I purchased from a Pulse & Cocktails store?

Please return the item within 7 days, along with your itemised receipt to the store where you made your original purchase from. The items must be in their original unopened packaging with any seals and shrink-wrap intact and labels and tags still attached. Due to hygiene and security reasons, certain items cannot be returned because you have changed your mind or the item is an unwanted gift.

  • Sex Toys
  • Intimate Bondage Items
  • Underwear
  • Hosiery
  • Bodystockings / lace dresses
  • Latex / Rubber Wear
  • DVDs
  • Books/ Magazines
  • Condoms
  • Lubricants/ Massage oils / Creams
  • Aphrodisiacs / Herbal Supplements
What if I don’t have my receipt?

A receipt is required as proof of purchase for any returned item, any returned without any proof of purchase will not be accepted. If you paid by debit or credit card then we may be able to trace your receipt on our records, if you are able to provide details of the date of purchase, branch purchased at, other items purchased and total spend. Although, we cannot guarantee we will be able to offer this service, enquiries can be made to customer services via the store or by email to customerservices@pulseandcocktails.co.uk.

What if a product is faulty?

Please return it to the store where you made your original purchase along with your itemised receipt. Please ensure you have followed the operational instructions correctly before returning. The store will inspect the fault and where necessary test the product and process your return accordingly.

What if I can’t return to a Pulse & Cocktails store straight away?

If you are unable to return to the store quickly then please contact the store direct to let them know when you are able to return and we may be able to extend the returns period for you. Alternatively, please return the item to the address below and include your contact details and receipt as proof of purchase. We recommend that you use a recorded-delivery service, as we cannot be held accountable for any returns missing in the post.

Internet Department, Pulse and Cocktails, Canklow Meadows Industrial Estate, Rotherham, S60 2XL

Reserve & Collect

Reserve & Collect orders are classed as in store purchases and the same returns policy as above applies.

 

How do I return a product I purchased from Pulse & Cocktails website?

We offer a 14-day online returns guarantee, which means that if for any reason you are not happy with your purchase, you can return it to us in its original condition within 14 days of receipt.

The items must be in their original unopened packaging with any seals and shrink-wrap intact and labels and tags still attached.

We are unable to exchange items that are not damaged, defective or incorrect after 14 days.

How to return an unwanted product

Wrap the items securely in the original packaging and include the completed returns form and return to the address below. We recommend that you use a recorded-delivery service, as we cannot be held accountable for any returns missing in the post.

Internet Department, Pulse and Cocktails, Canklow Meadows Industrial Estate, Rotherham, S60 2XL

Returns of damaged, defective or incorrect product

If you receive your order and the contents have been damaged in transit, or it includes an incorrect item, please contact us as soon as you find out. We will request that you return the items to us within 14 days of receipt and where necessary, we will send you a replacement as soon as possible.

How to return a faulty product

You have the right to return a faulty product for replacement or refund within a reasonable period of time. In the unlikely event that you have a faulty product, wrap the product securely in its original packaging (if possible) and return to us, along with details of the fault, including your original delivery slip, including your name, address and contact number. Please ensure you have followed the operational instructions correctly before returning.
Refunds and Exchanges

We aim to issue an exchange or full refund (excluding the delivery charge) as quickly as possible, please allow up to 7 days from receipt of the return to our Head Office.

Contact Details:

Email: orders@pulseandcocktails.co.uk                   Tel: 01709 835147 ext 210

Please note, online purchases cannot be returned to a Pulse & Cocktails retail store.

Click & Collect

Click & Collect orders are classed as an online order and the same returns policy applies. However, we may be able to deal with your return via the store if an exchange or replacement is required. Please contact us in advance using the contact details above.