Reserve & Collect
Planning a trip to one of our stores? What could be easier than having your chosen item(s) ready and waiting for when you arrive?
We are delighted to offer you this convenient service, which allows you to browse our website, reserve online and collect and pay in store.
When viewing an item, enter your town or postcode in the Want to get this from your local store? box and all stores will be listed where available. If an item is in stock at your local store then you can select the RESERVE NOW PAY IN STORE option, which is free to reserve and you can collect from the store an hour later. Please note, you must complete the reserve form by entering your email address, otherwise we cannot guarantee the item(s) will be available at the store when you arrive.
If an item is in not available to reserve in store, then you can use our ‘Click & Collect’ service PAY NOW COLLECT IN STORE , whereby you pay online and collect from you chosen store 1-2 days later.
How does Reserve and Collect work?
Simple – you reserve online by entering your email address into the reserve form, you will receive a reserve confirmation email back and your item(s) will be ready at your chosen store.
How long will it take for my order to be ready?
Your order will be ready after an one hour. Please note, orders placed outside of store opening times will be ready to collect from 11am the following day 12pm on Sundays.
How do I find out store opening times?
We have a dedicated store page. You can find all the information for your chosen store here.
I can’t collect my parcel straight away. How long will it be saved?
Don’t worry if you can’t get to the store straight away. We will reserve your item(s) for 2 days.
What do I need to take when I collect my parcel?
Just your name and your reservation email which you can show on your phone.
Can i change my mind when I visit the store?
Of course – when in the store you may see something else you prefer instead, there is no obligation to buy what you have reserved.
If you have any questions relating to a reserved order, then please contact the store direct by telephone, as they will be able to help you straight away.