Items must be returned unopened and unused, along with your receipt as proof of purchase. If you have changed your mind and no longer want the item(s) purchased, we will not be able provide a refund, unless faulty and your consumer rights will apply. Items of a personal nature cannot be returned for hygiene reasons, including sex toys, intimate bondage items, underwear, hosiery, bodystockings / lace dresses, latex / rubber wear, DVDs, books/ magazines, condoms, lubricants/ oils / creams, aphrodisiacs and herbal supplements.

If you are unable to return to the store within 7 days then please contact us by email or phone and let us know when you are able to return the product and we may be able to extend the returns period for you. Please check our store locator first to find your nearest store.

A receipt is required as proof of purchase for any returned item. If you no longer have your receipt then please email with details from your bank statement and we will try and locate this for you. Unfortunately, this will not be possible for items paid for by cash.

Orders paid for online using our Click and Collect service cannot be returned to a store. However, if an exchange or replacement is required then we may be able to arrange this at your local store. Please contact us first by email or phone to enquire.

Yes, if you reserved an order online and then paid for it in store, it can be returned to in store. Please see details for How do I return something I bought in a store?

If you have followed the operational instructions correctly and believe the item is not working, please return it to the store where you made your original purchase or your nearest store along with your itemised receipt. The store will inspect the item(s) and where necessary test the product and process your return accordingly.

If you receive your order but would like to exchange it for something else, we are happy to offer a free exchange. Simply, complete the online returns form and send the item(s) for exchange back to us within 30 days. We will then send out a new order with your replacement item(s). This service is available for the first order and where the exchanged items have a minimum value of £40. Any difference in the order value will be calculated and we will confirm this with you before proceeding with the exchange. Our standard online returns policy applies to this service.

If you have changed your mind after despatch and wish to return your order for a refund then please complete the online returns form with details of your return. If you would like to use our returns service with Royal Mail / Post Office Drop-off, we will send you a return label and a standard charge of £4.50 (subject to change) will apply. Alternatively, you may arrange your own return using a tracked service to Pulse & Cocktails, Internet Returns, Canklow Meadows Industrial Estate, Rotherham, S60 2XL. Refunds will be processed within 14 working days via your original payment method. Please note – the original delivery cost will not be refunded.

In the unlikely event you receive your order and the contents have been damaged in transit, are incorrect or not working properly, please contact us as soon as you find out. We will request that you return the items to us within 30 days of receipt and where necessary, we will send you a replacement as soon as possible. In this instance, we would cover the returns / postage charges and issue a full refund if required.

If you have changed your mind after despatch and wish to return your order within 30 days for a refund then please complete the online returns form with details of your return. If you would like to use our returns service with Royal Mail / Post Office Drop-off, we will send you a return label and a standard charge of £4.50 (subject to change) will apply. Alternatively, you may arrange your own return using a tracked service to Pulse & Cocktails, Internet Returns, Canklow Meadows Industrial Estate, Rotherham, S60 2XL. Refunds will be processed within 14 working days via your original payment method. Please note – the original delivery cost will not be refunded.

We will process this as quickly as possible but please allow up to 14 days.

If you decide to cancel or return your order once despatched, a restocking fee of 15% may apply to any sex doll or masturbator worth over £250. The item(s) must be unused and securely packed in the original packaging. Customers are fully liable and responsible for returning this type of item, including the delivery costs. We recommend you use a fully tracked service, insured to the value of the item(s). Please note, items cannot be returned due to wear and tear over time from use. In the event of a cancellation or return, the postage costs may be deducted from any monies paid by the customer.