Click & Collect UK Collection Points
At Pulse & Cocktails, we respect your shopping privacy, therefore, we are delighted to offer you our Click & Collect service for delivery at a Pulse and Cocktails store, or discreet delivery to over 10,000 Royal Mail Post Offices.
The difference between Click and Collect and Reserve and Collect
Click and Collect service to a Pulse and Cocktails store is FREE on all orders. You will pay for your item online and simply pick up in-store.
Local Collect to a Royal Mail post office is £3.50 for standard delivery (1-3 working days), or free on orders over £30. You will pay for your item online and simply pick up at your selected delivery point.
Reserve and Collect is a free service where you reserve your item online and collect in a pulse and cocktails store after 2 hours. Some products may not be available to reserve in your local store. You will pay for your item in-store, not online.
Click and Collect Royal Mail Delivery Service
- Pay for your order online, then pick your goods up from a Pulse and Cocktails store or a neutral collection point that’s convenient for you. No more missed deliveries!
- Collect at over 10,000 Royal Mail collection points. No details will be on your package linking your order to Pulse and Cocktails and the collection points will have no records. This is a completely discreet service to make shopping with us more convenient for you.
How to use Click and Collect via Royal Mail
When you go to the checkout page you will see two main delivery options, delivery and click and collect. To get your order sent to a Pulse and Cocktails store or Local Collection Royal Mail Post Office, select Click and Collect.
Select either delivery to a Pulse and Cocktails store (simply select the store you’d like your order to go to), or Royal Mail Local Collect (enter your postcode and select your nearest Royal Mail Post Office or Collection Point). Simple!
What happens next?
Pulse and Cocktails Store – You will receive an email confirmation with details on when your order will be available to pick up.
Local Collection via Royal Mail – Once you have completed checkout, you will receive the order confirmation from us as normal. You will then be sent a confirmation along with details of what happens next, and you’ll receive another message when your item arrives at the post office and is available to collect. These messages will not contain any details referring to Pulse & Cocktails or the contents of your order.
- Step 1 – Select click and collect when on the delivery page. Select Local Collection via Royal Mail.
- Step 2 – In the ‘postcode’ box, enter your postcode. Select the Royal Mail post office/collection point that you’d like your order to be delivered to.
- Step 3 – The Post Office will receive your order in 2-3 working days. You will receive an email or SMS text message to confirm they’ve received the order and you can now collect.
- Step 4 – Pick up your order from your chosen Royal Mail Local Collect point within 18 days.
Frequently Asked Questions
How does the Collection Service work?
We use Royal Mail Local Collect service which allows you to arrange delivery to one of 10,000 post offices in the UK and over 1,500 collection points. Royal Mail Local collection service allows you to pick up your deliveries close to home and at your convenience.
How do I select to have my order delivered to a Royal Mail Post Office?
When placing your order you will be able to choose Local Collect as a delivery option on the delivery page under Click and Collect. Type in your postcode and selecting your local Collection Point as the delivery address.
When are the Collection Points open?
Nearly all Post Offices are open early until late, 6 or 7 days a week. PLEASE NOTE: Opening hours at Collection Points can sometimes vary due to holiday hours, etc. Please call ahead if you have any question.
How long will it take for my order to arrive at my chosen Post Office / Collection Point?
You will still be able to choose your shipping options as usual – so the delivery time will be based upon what shipping option you choose. Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen Collection Point. You will receive a confirmation via email or SMS message when your parcel is available for collection. Unfortunately, a specific time for arrival cannot be given.
What do I need to take when I collect my parcel?
Please take your Email Confirmation and photographic ID with you when you go to the Collection Point to collect your parcel.
When making a collection, what ID is accepted?
Photographic ID including Driving licence or a Passport or the person who placed the order. The correct delivery address needs to feature on the ID.
Can someone else collect my order on my behalf?
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your confirmation and your photographic identification featuring the correct delivery address.
How long will I have to collect my parcel?
You have 18 days to collect your parcel. After 18 days, right is reserved to arrange for alternative storage arrangements or to return the parcel to sender.
What should I do if my parcel isn’t available when I arrive at the Collection Point?
Please contact the Customer Service team on 0207 859 4577 and they will look into it.