Our Plain Packaging Guarantee
At Pulse and Cocktails we understand how important discretion is to our customers and we offer a completely discreet shopping service.
All orders are sent out in plain packaging and there is absolutely no way of telling what is inside the parcel or who the sender is, ensuring that your purchase is kept 100% private.
There is also no way of identifying Pulse and Cocktails as the sender of your parcel.
On your credit or debit card statement, your transaction will show as a payment to P & C Trading, so if somebody else does happen to see your card statement there is no way they can tell you purchased from Pulse and Cocktails.
We understand that everyone wants their order as soon as possible, so we offer various methods to get your order to you quickly.
All delivery options are tracked, so require a signature. You can put an alternative address in the message box. Eg. leave with neighbour
If you request your parcel to be left in a safe place without a signature, we cannot be held liable if it goes missing
|Click and Collect to a store or local collection point of your choice||2-3 working days||Free||Available on all orders £30 and above|
|Royal Mail UK Recorded Delivery – Tracked||2-5 working days||£4.95||Free on all orders £30 and above.|
|24hr Express Next Day||1 working day||£4.95||Free on all orders £30 and above|
|Saturday Delivery||1 working day||£19.95||For orders placed on Friday before 2pm|
If orders weigh more than 1kg, they will automatically be sent by 24hr Express Next Day.
Click & Collect – 2 -3 days.
Our Click and Collect service is an extremely discreet and convenient alternative to receiving your order by post and is free of charge, available on any order £30 and above.
Simply, browse our website in private and select the items your require. Payment will be taken using our secure online payment system. Select the ‘Click and Collect’ service from the delivery options and choose any one of our Sexy Superstores or a local collection point from where you would like to collect your order.
We will pick and pack your order in plain, sealed packaging ready for you to collect.
Pulse and Cocktails Collection
We will email you to confirm when your order is ready to collect in Pulse and Cocktails store, which is usually within 2-3 working days after your order has been placed. Allow an extra 2-3 days for orders placed Friday to Sunday.
On collection of your order, you will be required to show a copy of your ‘order ready for collection’ email and the card used for purchase or photo ID and your order will be handed to you in its discreet package/ parcel.
Please note, the order cannot be collected without the above and you must wait until you have received the email confirmation before attempting to collect your order, as all orders are processed and dispatched from our mail order centre, not the in store.
At Pulse & Cocktails, we respect your shopping privacy and understand that whilst you may love our products it is not always convenient to call into one of our stores. Therefore, we are delighted to offer our customers a new convenient and discreet Click & Collect service with over 1,500 collection points nationwide. This service allows you to pick up your goods when you want and at a Collection Point location that’s convenient for you. Read our full FAQs on here.
Same Day Despatch
For orders placed on Monday to Friday between 8am to 3pm, we aim to despatch on the same day.
If your order is placed outside of these working hours, it will be despatched the next working day.
Please note, orders placed Thursday after 4pm and Friday before 3pm, will be despatched Friday and delivered on the following Monday.
If you require a Saturday delivery, your order must be placed by 2pm on Friday.
Most orders (with the exception of small items) are sent using APC’s Guaranteed Next Day Delivery Service (providing you have qualified for free next day delivery or upgraded to next day delivery). This requires the recipient to sign for the package and ensures that it is delivered safely and securely.
In case of missed deliveries, we provide a Tracking ID that you can use to keep track of your parcel on the APC website.
Unfortunately, we are unable to deliver to addresses outside of the UK at this time.
Please note, orders are not dispatched on Saturday, Sunday or bank holidays and if you select delivery to the Highlands it may take longer than specified and the above delivery rates may vary.