We’re open with a few changes

We are delighted to be back open at most stores, please see our store page for full details and new opening times.

What we’re doing to help keep safe

We have made a few changes to the way things usually work around here for the safety and well-being of you, our greatly appreciated, loyal Pulse and Cocktails customers and our highly valued team members.

Safe, discreet & convenient ways to shop

What could be easier than having your order ready and waiting for when you arrive? Browse our website in private and at your own convenience, select your items and collect from your chosen store.

Reserve & Collect – Pulse & Cocktails store

Reserve online for free, collect & pay in-store.

Choose your item(s) online and select the reserve for free option and your chosen store. Fill in your email address to confirm you would like the item(s) reserving and we will get your order ready for you to collect and pay in-store. For details, see our information page on reserve & collect. Orders will be ready after 2 hours and there is no obligation to buy if you change your mind.

Click & Collect – Pulse & Cocktails store

Pay online, collect in-store for free.

Choose your item(s), pay online and select the click & collect option to collect from your chosen Pulse & Cocktails store for free. We will have your order ready and waiting for you in plain packing for you to collect in-store. For details, see our information page on click & collect. Orders will be ready to collect after 1-2 days.

Click & Collect – Post Office

Using the same service as above, you can choose to collect your order from a Royal Mail Post Office / Collection point. This is a completely discreet and convenient way to shop with us.

We respect your shopping privacy, therefore all online orders are packed in plain packaging with no reference to Pulse & Cocktails or the contents.
Safety & Hygiene
Protective Screens and Floor Markers

Each counter has been fitted with a protective perspex screen as a safety measure for customers and our team when paying at the counter. There is a small gap at the bottom, so cash, payment card pin-pad and receipts can be passed through safely. We understand the importance of discretion for shopping with us, which is why we will always accept payment by cash and all card payments will show on your bank statement as P&C Trading.

We have also marked out a 1m safety area around every counter. This is so that customers can place goods on the counter and then return to a safe distance (behind the line) until their purchase has been processed.

Hygiene & Cleanliness

All stores are being regularly cleaned to a high standard and will be maintained by our team member throughout the day. All staff are advised to keep to the government’s official guidelines of hygiene and cleanliness so they and you will “keep safe”.

Hand Sanitizer

All stores have hand sanitizer for customers and team members to use frequently and during every shopping visit. We kindly ask customers to use this when entering and leaving the store and before and after paying.

Social distancing and the 2m rule

Social distancing is being enforced at all stores, limiting the number of customers in store at any given time. We recommend customers only shop with one other person if not shopping alone.

Please allow a safe distance of 2 metres apart from our team members and other customers. Our friendly team will still able to provide a helpful customer service and in a discreet manner.

Masks

Our team members have been issued with protective masks, please be assured they have the same smiling faces as always.

Gloves

Disposal latex gloves are available at all stores for use when handling products, demos and returns. These are not an alternative to hand washing or using hand sanitizer, they are purely an added safety measure.

Clothing

Unfortunately, due to the current social distancing and safety regulations we cannot allow customers to try clothing on at this moment in time, so our changing room facilities are currently unavailable.

Any customer or team member experiencing any symptoms of Covid-19 may not enter our premises at this time, please respect the guidelines to not knowingly spread the infection and cause harm to others.