If you need to return something to us then please follow our quick and simple guidelines below. We have a different returns policy for in-store purchases to online purchases, so please refer to the correct one.
This does not affect your statutory rights.
How do I return a product I purchased from Pulse & Cocktails website?
We offer a 14-day online returns guarantee, which means that if for any reason you are not happy with your purchase, you can return it to us in its original condition within 14 days of receipt.
The items must be in their original unopened packaging with any seals and shrink-wrap intact and labels and tags still attached.
We are unable to exchange items that are not damaged, defective or incorrect after 14 days.
How to return an unwanted product
Fill out the returns form which is provided in your order. If you have lost this, please contact firstname.lastname@example.org for a new one.
Wrap the items securely in the original packaging and include the completed returns form and return to the address below. We recommend that you use a recorded-delivery service, as we cannot be held accountable for any returns missing in the post.
Internet Department, Pulse and Cocktails, Canklow Meadows Industrial Estate, Rotherham, S60 2XL
Returns of damaged, defective or incorrect product
If you receive your order and the contents have been damaged in transit, or it includes an incorrect item, please contact us as soon as you find out. We will request that you return the items to us within 14 days of receipt and where necessary, we will send you a replacement as soon as possible.
How to return a faulty product
You have the right to return a faulty product for replacement or refund within a reasonable period of time. In the unlikely event that you have a faulty product, wrap the product securely in its original packaging (if possible) and return to us, along with details of the fault, including your original delivery slip, including your name, address and contact number. Please ensure you have followed the operational instructions correctly before returning.
How long will it take to receive my refund or exchange?
We aim to issue an exchange or full refund (excluding the delivery charge) as quickly as possible, please allow up to 7 days from receipt of the return to our Head Office.
Email: email@example.com Tel: 01709 835147 ext 210
Please note, online purchases cannot be returned to a Pulse & Cocktails retail store.
Click & Collect
Click & Collect orders are classed as an online order and the same returns policy applies. However, we may be able to deal with your return via the store if an exchange or replacement is required. Please contact us in advance using the contact details above.
Reserve & Collect
Reserve & Collect orders are classed as in-store purchases, please refer to our in-store returns policy here.
If you purchased your item in-store, please read our in-store returns policy here.