Invoice returns text

Online 30-day Free Returns

We offer a 30-day online returns guarantee, which means that if for any reason you are not happy with your purchase from our website, you can return it to us in its original unused condition within 30 days of receipt, free of charge. The items must be in their original unopened packaging with any seals and shrink-wrap intact and labels and tags still attached. Please note, online purchases cannot be returned to a Pulse & Cocktails retail store.

How to make a return – Refunds / Exchanges

1. Fill out the online returns form by visiting www.pulseandcocktails.co.uk/returns-form
2. You will then be sent a pre-paid Royal Mail label via email (please allow 2 working days). You need to print this label off and attach it to your parcel.
3. Please fill out the form below and include this section inside your parcel.
4. Drop your parcel off at your nearest post office. All postage costs have been be pre-paid by us.
5. On receipt of your return, we will issue the relevant refund to your original payment method (please allow up to 10 working days)(Original postage costs will not be refunded unless your item is faulty or incorrect).

Item being returned (SKU) Quantity Return Reason
1 – Changed Mind
2 – Product not as described
3 – Faulty Item  4 – Not what I ordered
5 – Doesn’t fit  6 – Item is not suitable
Refund? (tick) Exchange? (tick)