Pulse and Cocktails 21 Day Return Policy
Our 21-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 21 days of the date you received the product. The product/s must be unopened (with any seals and shrink-wrap intact) and we will issue a full credit for the price you paid for the product excluding the delivery charge. Please note: we can only accept the return of opened products if they are faulty. We are unable to exchange products that are not damaged, defective or incorrect after 21 days.
Returns of damaged, defective or incorrect product:If the product was damaged in transit
If you take delivery of a Pulse and Cocktails package and the contents have been damaged in transit, you can return the product(s) to us within 21 days of receipt for exchange. Please follow the instructions below to return your product.
How to return an unwanted product
Please follow the steps below to enable us to process your exchange or credit efficiently:
- Please enclose a note giving the reason for the return (please include a full description of the replacement item required or credit note if preffered)
- Please enclose your original delivery slip, if you don't have the original delivery note you must include your customer number or order number or your name and postcode
- Wrap the product securely in its original packaging (if possible)
- Please enclose cheque, postal order or credit card details so as to enable us to make payment for: £5 for postage and handling. In the event of the replacement item being more expensive than the original the difference in cost
If the product is defective
You have the right to return a faulty product for replacement or refund within a reasonable period of time. Please keep all the warranty information that accompanies your product, as this will be needed should there be a fault. In the unlikely event that you have a faulty product, please follow the instructions below. Please ensure that you have the correct batteries for your choice and that they have been inserted as per the products instruction card.
If we sent you an product you did not order (an "incorrect" product)
- As soon as you find out we've sent you an incorrect product, e-mail us and let us know. We'll send you the correct product as soon as we can. Send the original product back to us (please follow the instructions below) and we'll make sure you are not charged for it.
How to Return your Damaged, Defective or Incorrect product
Please follow the steps below to enable us to process your refund efficiently:
- Please enclose a note giving the reason for the return (including a full description of the fault if the product is defective)
- If you don't have the original delivery slip, include a note detailing the reason for return. This note must include your customer number or order number or your name and postcode
- Wrap the product securely in its original packaging (if possible)
Send the package to the address below:
Pulse and Cocktails Internet Department
Unit 11
Canklow Meadows Ind Estate
Rotherham
S60 2XL
South Yorkshire
- under no circumstance must products be returned to a Pulse and Cocktails shop
- we cannot accept returns if you deliver them to us by hand
- we will notify you via e-mail when we have processed your return - this usually takes no more than 7 days
- for your protection we recommend that you use a recorded-delivery service if the value of the return is more than £50
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